• Create training materials from scratch

• Host (2) 4-hour in person training sessions covering:

  • Steps of Service Training

  • Wine Service Etiquette

  • Forbes 5 Star Training

  • Dos and Don’ts

  • Guest Conflict Resolution

  • Guided Ordering vs. Upselling

  • Verbiage

 

       *Recommend pairing with Package 5: Secret shop / Cash handling audit (optional)

• Review of internal training materials

  • ​Specific suggested updates provided upon review

• Host (2) 4-hour in person training sessions covering:

  • Steps of Service Training

  • Wine Service Etiquette

  • Forbes 5 Star Training

  • Dos and Don’ts

  • Guest Conflict Resolution

  • Guided Ordering vs. Upselling

  • Verbiage

 

       *Recommend pairing with Package 5: Secret shop / Cash handling audit (optional)

• Host (2) 4-hour in person training sessions covering:

  • ​Steps of Service Training

  • Wine Service Etiquette

  • Forbes 5 Star Training

  • Dos and Don’ts

  • Guest Conflict Resolution

  • Guided Ordering vs. Upselling

  • Verbiage

• Provide materials to teach the service skills above

• (Optional) Provide materials to conduct Secret Shop / Internal Audit (additional charge)

​

• Create and provide digital training materials

        OR

        Review and update internal training materials

• (Optional) Provide materials to conduct Secret Shop / Internal Audit (additional charge)

​

• Dine at the restaurant and conduct a full audit, including detailed notes regarding service from the Reservationist, Valet, Host, Server, Busser, Floor Manager, etc.

• Full written report will be provided within 48 hours of the dining experience.

• (Optional) Cash Handling Audit: During our visit, we will pay our bill in cash and keep the itemized receipt to ensure your team is properly handling cash transactions and reporting all revenue, and tips, if a pooled house.​​